It’s National Telecommunicators Week – Here is your dispatch fact for Thursday, April 16:
The Dispatchers at the Wichita Falls Police Department handle numerous calls on a daily basis including: 911 emergency calls, non-emergency calls, and administrative calls.
The Public Safety Training Center is the Public Safety Answering Point (PSAP) for the city of Wichita Falls and Wichita County.
All 9-1-1 wireless calls also come into the center at the Public Safety Training Center. When 9-1-1 wireless calls are received for other agencies in Wichita County such as Burkburnett, Iowa Park, Electra, MSU and SAFB, the calls are transferred by the dispatcher to the responding agency for assistance.
In 2019, our dispatchers received a total of 277,414 phone calls into the PSAP. Of those, 148,031 resulted in the following calls for service:
It’s National Telecommunicators Week! Here is your WFPD Dispatch Fact for Wednesday, April 15:
The Public Safety Training Center, located at 710 Flood Street, was opened in 2005 and houses the WFPD Dispatch Center. After years of planning, the dispatch center went from 7 consoles to 11 consoles with state of the art technology allowing the extra consoles to be used for training new dispatchers.
The Dispatch Center currently consists of 40 employees that are assigned to answer both emergency and non-emergency calls. In addition to dispatching our officers, our center also dispatches for the Fire Department (WFFD) and Sheriff’s Department (WCSO).
Our dispatchers are on duty 24 hours a day 7 days a week, working 8 hour shifts during normal conditions. In the event of an emergency, they are able to transform their schedules to 12 hour shifts to ensure the safety of the department as well as citizens of Wichita Falls and Wichita County.
Thank you to all of our dispatchers for their dedication and service!
It’s National Telecommunicators Week! Here is your WFPD Dispatch Fact for Tuesday, April 14:
In an effort to comply with the City of Wichita Falls Social Distancing Policy, the WFPD Communications section is now split up into 2 different locations in order to create a level of distance between employees. The Wichita Falls Police Department maintains a back-up center located at 610 Holiday for dispatchers to work out of in the event the main center on Flood Street is inoperable. Currently, there are dispatchers working out of both facilities. Using state of the art equipment, our dispatchers are able to provide the same level of service to citizens although working out of 2 different locations. They are currently working 12 hour shifts, serving the citizens of Wichita Falls and Wichita County.
Thank you to all of our dispatchers! We appreciate you!
The Telecommunicators with the Wichita Falls Police Department would like to thank WFISD Chief Vaughn and the WFISD for the thoughtful notes for all of their staff today in recognition of Telecommunicators Week.
We would like to take a moment to thank all of our dispatchers for their hard work and dedication to our community. We appreciate you more than you know and your service does not go unrecognized. Thank you for being our lifeline and always providing an attentive ear and a caring heart to our citizens. We are grateful for the work that you do everyday!
We will be honoring our dispatchers all week with an interesting fact or profile each day! #thankadispatcherWF